{"id":30566,"date":"2012-10-25T05:18:19","date_gmt":"2012-10-25T10:18:19","guid":{"rendered":"https:\/\/thevwindependent.com\/?p=30566"},"modified":"2012-10-25T05:18:19","modified_gmt":"2012-10-25T10:18:19","slug":"central-does-well-on-agent-survey","status":"publish","type":"post","link":"https:\/\/thevwindependent.com\/news\/2012\/10\/25\/central-does-well-on-agent-survey\/","title":{"rendered":"Central does well on agent survey"},"content":{"rendered":"<p><em>Information submitted<\/em><\/p>\n<p>ASHFIELD, Mass &#8212; More than 7,000 agents assessed the performance of over 200 property and casualty carriers in Deep Customer Connections Inc.\u2019s 10th year of surveying agents.\u00a0 In the survey, agents rated how easy it is to place business with carriers, based on 11 factors.<\/p>\n<p><a href=\"https:\/\/thevwindependent.com\/news\/wp-content\/uploads\/2011\/07\/Central-logo.jpeg\"><img decoding=\"async\" class=\"alignright size-full wp-image-10396\" src=\"https:\/\/thevwindependent.com\/news\/wp-content\/uploads\/2011\/07\/Central-logo.jpeg\" alt=\"\" width=\"147\" height=\"81\" \/><\/a>The factors were developed and validated with agents. Deep Customer Connections\u2019 Opportunity Index gauges a carrier\u2019s performance against what independent agents rate as most important when choosing the carrier with whom they will write business.<\/p>\n<p>Deep Customer Connections is proud to recognize Central Insurance for its outstanding performance. In addition to achieving overall Top Ten status, Central earned Top Ten ranking in 10 of 11 unique factors, including:<\/p>\n<ul>\n<li>Understands and acts on agency needs<\/li>\n<li>Is responsive in underwriting<\/li>\n<li>Enables me to quote and issue a policy without rework<\/li>\n<li>Provides accurate, timely policy services<\/li>\n<li>Provides effective, user-friendly technology<\/li>\n<li>Handles claims promptly<\/li>\n<li>Handles claims fairly<\/li>\n<li>Provides marketing support<\/li>\n<li>Provides insurance expertise and support<\/li>\n<li>Makes it easy for my customers (policyholders) to do business with me (the agent)<\/li>\n<\/ul>\n<p>\u201cAt Central, service matters a great deal,\u201d said Cindy Hurless, vice president of customer service. \u201cWe realize providing great service is not a goal, an award to hang on a wall, or a satisfaction rating. It\u2019s about meeting the challenges of an ever-changing business climate and truly embracing the concept of evolving to meet the needs of our trusted business partners.<\/p>\n<p>\u201cWe also realize service is a differentiator in our industry and we\u2019ve established a culture of excellence that transcends all job descriptions; where people embrace their responsibility to satisfy the customer and love doing it,\u201d Hurless added.<\/p>\n<p><strong>About Deep Customer Connections, Inc.<\/strong><\/p>\n<p>Deep Customer Connections specializes in research and consulting to give property and casualty carriers metrics on how easy it is for agents to write business with them.\u00a0 The Opportunity Index is an industry benchmark of carriers\u2019 performance. \u00a0For more information please visit <a href=\"http:\/\/www.deepcc.com\">http:\/\/www.deepcc.com<\/a><\/p>\n<p><strong>About Central <\/strong><\/p>\n<p><a href=\"http:\/\/www.central-insurance.com\">Central Insurance<\/a> was founded in 1876, and provides insurance for more than 334,700 automobiles, homes, and businesses in 18 states. Central is based in Van Wert, Ohio and operates regional offices in Boston, Atlanta, Dallas, and Van Wert. The Central group of companies has combined assets of over $1 billion. Central\u2019s A.M. Best rating is A (excellent).<strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information submitted ASHFIELD, Mass &#8212; More than 7,000 agents assessed the performance of over 200 property and casualty carriers in Deep Customer Connections Inc.\u2019s 10th year of surveying agents.\u00a0 In the survey, agents rated how easy it is to place business with carriers, based on 11 factors. The factors were developed and validated with agents. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-30566","post","type-post","status-publish","format-standard","hentry","category-business"],"publishpress_future_action":{"enabled":false,"date":"2026-04-20 03:17:47","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/posts\/30566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/comments?post=30566"}],"version-history":[{"count":0,"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/posts\/30566\/revisions"}],"wp:attachment":[{"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/media?parent=30566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/categories?post=30566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thevwindependent.com\/news\/wp-json\/wp\/v2\/tags?post=30566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}