Sheets earns customer service honors

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Devin Sheets, an American Family Insurance agent in Van Wert, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.

Sheets has been an agent for American Family since January 2004 and is located at 118 S. Washington St. in Van Wert.

“When choosing an insurance agent, consumers can rely on the American Star Excellence in Customer Experience Certification to help them identify agents with a proven dedication to meeting customer needs,” said Dan Schultz, American Family president and chief operating officer. “This is an outstanding accomplishment.”

Sheets has qualified for this award for seven years.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.